Neal Gottsacker Joins UserTesting as CTO to Advance AI-Led Customer Insights
UserTesting has appointed Neal Gottsacker as Chief Technology Officer, placing him in charge of the company’s research and development organization as it expands its use of AI across customer insights and enterprise decision-making. The company said the appointment comes as businesses shift away from traditional research and analytics toward faster, AI-assisted models that still rely on direct human feedback. Gottsacker will help lead UserTesting’s next stage of product development, with a focus on integrating AI throughout the research lifecycle while maintaining transparency, trust, and human oversight…










