BILL is restructuring its executive leadership team as the financial operations platform moves further into AI. The changes include Michael Cieri’s promotion to Chief Product Officer, Eric Chan’s appointment as Chief Technology Officer, and a new strategy role for President and Chief Operating Officer John Rettig.
Cieri, who previously served as Executive Vice President and General Manager of Software Solutions, will lead BILL’s newly created Product Organization. The group will bring together software solutions, payments, and financial services under one product structure.
Chan, BILL’s founding engineer and first CTO, is returning to the chief technology role after serving as Distinguished Engineering Fellow. He has been part of the company’s engineering leadership team for nearly 20 years and will lead BILL’s AI platform strategy and execution.
Rettig will move into the newly created role of Chief Strategy and Transformation Officer. He has been with BILL for more than a decade and will continue overseeing operational execution while focusing on enterprise strategy, transformation, and long-term growth.
The leadership changes also include several departures. Chief Customer Officer Sarah Acton will leave the company after nearly five years on the executive leadership team, with BILL expected to name a new Chief Revenue Officer in the coming weeks. Current CTO Ken Moss will depart after leading BILL’s engineering organization since 2023, and Mary Kay Bowman, Executive Vice President and General Manager of Payments and Financial Services, will also leave the company. Acton, Moss, and Bowman will each move into advisory roles to support the transition.
Founder and CEO René Lacerte said the changes come as BILL works to become an AI-native company serving nearly 500,000 businesses. He said the updates are intended to “strengthen our operational focus, accelerate innovation, deepen customer value, and reinforce BILL as the trusted platform our customers rely on to run and grow their businesses.”