Nathalie Scardino is President and Chief People Officer at Salesforce, where she’s pioneering how artificial intelligence reshapes not only workflows, but entire workplace cultures. She believes that AI should serve humans, not replace them. Under her direction, tools like Salesforce’s Einstein are saving tens of thousands of hours by automating tasks across Slack, Experience Cloud, and Project Basecamp. But Scardino’s approach isn’t just about deployment, it’s about adoption, usefulness, and values. She works closely with the CIO and head of real estate to ensure that people, technology, and place come together in ways that meaningfully improve the employee experience. “With the acceleration of AI,” she says, “HR is transforming the employee experience in a way that I don't think we've ever seen before.”
Born in the UK, Scardino holds a bachelor’s degree in theater history from Goldsmiths, University of London. She began her career in sales at Reed Elsevier (now RELX Group) before moving into executive search, focusing on leadership talent for tech and digital transformation. Since joining Salesforce more than a decade ago, she’s held roles spanning recruiting, onboarding, and learning, making her uniquely positioned to oversee the full employee lifecycle. Now, she leads Salesforce’s global Employee Success organization, driving strategic efforts around AI integration, workforce planning, equality, and innovative reskilling programs like Career Connect. Her goal is clear: make Salesforce the best place to grow a career in the AI era.
Scardino’s work is deeply informed by a conviction that values not perks are what attract and retain top talent. “Candidates are looking for a company that cares, and one that will be there for them in the moments that matter,” she says. From gender-inclusive benefits to expanding access for underrepresented communities, she’s reshaping recruitment through fairness and representation. With over 50 AI tools deployed and a robust AI governance council in place, Scardino is proving that innovation and ethics aren’t opposing forces—they’re essential partners in the future of work.