HSBC Appoints David Rice as First Chief AI Officer to Advance Bank-Wide Automation Strategy
HSBC Holdings has appointed David Rice as its first Chief AI Officer, as the bank moves to embed AI more deeply across its operations and customer services. The new role is intended to provide centralized leadership for AI adoption as HSBC expands the use of generative AI tools across the organization. The bank said it is making such tools available to all employees to simplify internal processes, policies, and procedures, while also equipping frontline teams with technology to deliver more tailored customer interactions…