Otter.ai CEO Sam Liang is pushing the company to move past being just a meeting transcription tool. The firm recently launched a suite of enterprise tools that aim to channel meeting data into a centralized knowledge base, integrating with platforms such as Jira and HubSpot.
Liang told TechCrunch, “We are evolving from a meeting notetaker to a corporate meeting knowledge base. This is a system record for conversations. It could help corporations scale their growth and drive measurable business value.” The new offerings include an API for custom integrations, an MCP server to connect Otter data with external AI models, and an AI agent capable of searching across company meetings and presentations.
Liang acknowledged that information silos often hinder organizational efficiency: “One team doesn’t know what the other team is doing.” The new permissions structure will allow non-confidential information to be broadly shared while letting users restrict access to sensitive meeting content. Otter faces ongoing privacy scrutiny, including a class-action lawsuit alleging it recorded private conversations without consent. Liang responded: “If they accuse us, then they could accuse everyone else, all the tools you heard about doing meeting notes.” He added, “If you want AI to help, you need to put AI in the meetings.” He argued that increased access to information, with proper controls, is essential for building the next generation of AI tools.