Culture Over Structure: Why Claudia Toussaint Made People Xylem’s True Engine
Claudia Toussaint, Chief People and Sustainability Officer at Xylem, has redefined how a global enterprise can merge culture, purpose, and operational excellence. Steering the integration of Xylem and Evoqua Water Technologies, she made culture—not structure—the foundation of the company’s operating model transformation. She championed transparency among leaders, built trust through open dialogue, and emphasized aligned behaviors over rigid processes…










