As Chief Customer Officer (CCO) at ServiceNow, Chris Bedi’s approach to leadership transcends traditional IT management. Bedi believes that business leaders, including those in customer-facing roles, must embrace a broader business perspective to drive meaningful transformation. His philosophy centers on fostering alignment between technology and business outcomes, empowering teams to think beyond their immediate roles. This holistic mindset has positioned him as a dynamic force in reshaping how enterprises leverage technology for growth and innovation.
Having held a C-suite role at ServiceNow for nearly a decade, Bedi previously served as CIO, where he spearheaded internal digital transformation efforts, solidifying ServiceNow’s position as a global leader in workflow automation. Prior to this, Bedi held CIO roles at JDSU and VeriSign, where he gained extensive experience in scaling IT operations and aligning them with business priorities. He holds a bachelor’s degree in computer engineering from the University of Michigan, a foundation that laid the groundwork for his remarkable career in technology leadership.
Bedi emphasizes the importance of continuous learning and the need for IT leaders to be change agents within their organizations. His unique perspective, drawn from years of navigating complex technological landscapes, underscores his belief that the true value of IT lies in its ability to create lasting business impact. This forward-looking approach continues to inspire both his team and the broader industry, making Chris Bedi a standout figure in the tech world.