Shankar Arumugavelu is at the forefront of Verizon’s digital transformation, driving the company’s adoption of cutting-edge technologies like AI, machine learning, and digital twins. As the Executive Vice President and President of Verizon Global Services, Arumugavelu leads a wide array of functions that support the company’s growth and enhance its customer experience, including IT, digital services, data analytics, and supply chain management. His leadership has been instrumental in implementing technologies that not only streamline operations but also bring Verizon closer to its customers through innovation.
In his previous role as Chief Digital and Information Officer, Arumugavelu spearheaded Verizon's digital transformation, integrating emerging technologies across its operations to boost efficiency and drive profitable growth. Under his leadership, Verizon has deployed AI and machine learning in areas ranging from customer service to network management, all while making the most of its vast data assets. Arumugavelu’s ability to blend technological advancements with business objectives has positioned Verizon as a key player in the telecom industry, continually expanding its digital services to meet the ever-evolving needs of its customers.
Arumugavelu’s impact extends beyond Verizon’s internal operations; he also plays an influential role in shaping the broader tech landscape. He serves on the boards of Seagate Technology and the TM Forum, helping to guide the future of digital service providers. With a master’s degree in computer science and a background in electrical engineering, Arumugavelu’s technical expertise, combined with his strategic vision, continues to drive Verizon’s success.