How Johanna Jackman is Building a People Strategy That Scales
At Freshworks, Chief People Officer Johanna Jackman is quietly but powerfully reshaping how a fast-growing tech company builds its culture and scales its workforce. Since joining the cloud-based customer service software company, Jackman has focused on strengthening core foundations that enable rapid yet sustainable growth. A key part of her approach involves using AI to create a 360-degree view of employees, leveraging tools that track learning attributes to identify skill gaps and guide future talent investments…