Zendesk Brings In Amplitude’s Tifenn Dano Kwan as AI Bookings Climb
Zendesk is hiring Amplitude’s former marketing chief after its AI bookings more than doubled in fiscal 2026. Tifenn Dano Kwan will join the customer service software company as Chief Marketing Officer, overseeing global marketing, market differentiation, and pipeline. The company said AI bookings are on track to more than double again in fiscal year 2027 to more than $400 million. Zendesk has also recently rolled out agentic messaging, voice AI agents, and email AI agents…