Lightspeed Commerce has appointed Bhawna Singh to spearhead its global technology strategy as the company accelerates its transition into AI-driven retail and hospitality management. The move coincides with the launch of new conversational AI assistants designed to automate merchant decision-making across inventory and payments. Founder and CEO Dax Dasilva noted that Singh possesses a "rare combination of deep engineering expertise and the strategic instinct to move fast," which is essential for the company's current expansion across 100 countries.
Singh transitions to the commerce platform from Okta, where she served as chief technology officer for a global identity platform powering billions of secure authentications. Her 25-year career includes a tenure as CTO of Glassdoor, where she managed international engineering scaling and data-driven product innovation. As a frequent advisor on AI governance and cybersecurity boards, Singh has established a track record for modernizing complex enterprise SaaS architectures and aligning technical investment with aggressive revenue growth.
Assuming technical leadership alongside Chief Product Officer John Shapiro, Singh is tasked with industrializing the firm's AI roadmap to bridge the gap between back-end inventory systems and front-end customer experiences. Rather than focusing on siloed features, she will focus on unifying payments, point-of-sale, and wholesale into a single, automated engine. Singh stated that she is focused on building a platform that "truly integrates every dimension of a commerce business," a shift intended to provide merchants with measurable outcomes despite rising labor costs and market complexity.