Zendesk Brings in Craig Flower to Drive Operations and AI Strategy
Zendesk has appointed Craig Flower as Chief Operating Officer to strengthen customer engagement, improve operational performance, and support its shift toward an AI-first approach. Flower, who previously served as the company’s Chief Information Officer, will oversee efforts to help customers adopt Zendesk’s AI tools, streamline internal processes, and improve service delivery. In announcing the move, Zendesk said Flower will also lead a new center of excellence to encourage knowledge sharing between employees and customers…