Carlo Mocci has a clear mission at Deliveroo—drive growth, deepen customer loyalty, and be the best partner to every restaurant on the platform. As Chief Business Officer for Deliveroo in Europe, he’s helping the platform evolve into a marketplace that extends to groceries, home goods, and more. Under his leadership, the company’s subscription model has taken center stage, accounting for nearly 40% of orders and poised to become the majority. He believes that growth happens when you build tools that empower both customers and partners—and Mocci is doing just that, from value meal innovations to curated merchant access through premium subscriptions like Plus Diamond.
Originally from Italy, Mocci earned his master’s degree in management engineering from Politecnico di Milano and later completed his MBA at INSEAD. His career began at McKinsey & Company, where he developed a strong strategic foundation before spending seven years at Amazon. There, he led the grocery business across Europe and Japan, experiences that now influence his data-driven and customer-centric approach at Deliveroo. At Deliveroo, he oversees not only business operations but also marketing and consumer strategy, ensuring the platform serves over 186,000 outlets and reaches seven million monthly active users across ten global markets.
For Mocci, Deliveroo isn’t a threat to the high street—it’s a catalyst. He sees hybrid restaurant models, powered by data and delivery, as the future. Whether it’s a Thai restaurant preparing Chinese dishes from the same kitchen or a local merchant scaling operations through Deliveroo’s platform, his focus is on helping businesses unlock value in every square foot. As the demand for convenience grows, Mocci is pushing the boundaries of what “delivery” can mean—making Deliveroo not just a food app, but a lifestyle platform built for scale.