Jacqui Canney has earned a reputation for redefining workforce strategies, placing people at the center while leveraging technology to enhance employee experiences. As Chief People Officer (CPO) at ServiceNow, Canney has implemented innovative initiatives like the “People Pact,” a commitment to empower employees to excel in their work and personal lives. Her leadership philosophy reflects a belief that aligning employee experience with technology not only drives business performance but fosters a culture of growth, inclusion, and innovation. Canney also spearheads ServiceNow’s adoption of generative AI to streamline performance management and enhance learning opportunities for the workforce.
Before joining ServiceNow in July 2021, Canney held senior HR roles at leading companies, including WPP and Walmart, where she led large-scale transformations. During her 25-year tenure at Accenture, she was instrumental in supporting the company’s rapid growth from 25,000 to 400,000 employees and played a pivotal role in its IPO. At ServiceNow, she oversees talent strategies for a global workforce of over 24,000 employees and leads the ServiceNow Education business, aiming to equip workers with essential skills. Beyond her corporate roles, Canney is actively involved in advisory capacities, serving on the boards of Project Healthy Minds and Boston College.
Canney's approach to HR highlights diversity, equity, and inclusion (DEI) as cornerstones for innovation. Nearly 50% of ServiceNow’s leadership hires in 2023 were women, and targeted leadership programs have reduced attrition while increasing promotion rates among underrepresented groups. Canney’s dedication to creating an inclusive workforce has earned the company top marks in the American Opportunity Index. With her deep industry experience and a focus on people-led, AI-powered strategies, Canney exemplifies how HR leadership can be a key driver of sustainable business success in the digital age.