SAP Appoints Thomas Saueressig as Chief Customer Officer to Lead New Customer Value Group
SAP has announced the formation of a new Customer Value Group and the appointment of Thomas Saueressig as Chief Customer Officer. The new board-level organization will combine SAP’s Customer Success and Customer Services & Delivery units to create a unified structure focused on delivering a consistent customer experience from initial engagement through long-term value realization. In his expanded role, Saueressig will oversee the entire customer lifecycle, including sales alignment, service delivery, support, and adoption of SAP’s cloud and artificial intelligence solutions…