Year: 2026

SAP has announced the formation of a new Customer Value Group and the appointment of Thomas Saueressig as Chief Customer Officer. The new board-level organization will combine SAP’s Customer Success and Customer Services & Delivery units to create a unified structure focused on delivering a consistent customer experience from initial engagement through long-term value realization. In his expanded role, Saueressig will oversee the entire customer lifecycle, including sales alignment, service delivery, support, and adoption of SAP’s cloud and artificial intelligence solutions…

New Relic has appointed Michael Frendo as Chief Technology Officer, strengthening its leadership team as the company advances its Intelligent Observability Platform. In this role, Frendo will connect product strategy with technical development to deliver enhanced capabilities for more than 85,000 customers worldwide. He will report to Chief Executive Officer Ashan Willy and collaborate closely with Chief Product Officer Brian Emerson to accelerate platform innovation and support customers in expanding their AI initiatives…

Standard Chartered has appointed Naveen Mallela as Global Head of Payments. Based in Singapore, he will report to Mahesh Kini, the bank’s Global Head of Cash Management. In this role, Mallela will oversee an integrated payments organization that combines the bank’s collections, clearing, and payments teams into one structure. The initiative reflects increasing client demand for comprehensive payment services that manage the full transaction lifecycle…

Revolut has appointed Cetin Duransoy as its U.S. CEO as the company moves forward with a key step in its North American expansion, filing an application for a U.S. national bank charter. Duransoy succeeds Sid Jajodia, who will transition to the role of Global Chief Banking Officer. The leadership change comes as Revolut seeks to establish a stronger operating presence in the U.S. through a proposed entity, Revolut Bank US, N.A., pending regulatory approval…