ibex, a provider of AI-driven customer experience and outsourcing solutions, has appointed Michael Ringman as its new Chief Technology Officer. Bringing over 25 years of technology leadership experience from TTEC and TELUS Digital, Ringman will oversee ibex’s global technology strategy, infrastructure, and IT security. As CTO, he will lead efforts to develop and implement advanced AI-driven solutions for clients, strengthening ibex’s position in delivering differentiated, technology-focused customer experience services.
Welcoming him to the leadership team, Bob Dechant, CEO of ibex, said, “We are at an exciting time in the industry with the intersection of AI and CX. Michael brings an enormous amount of knowledge in both areas and will help accelerate our leadership position in the industry.” Reflecting on his new role, Ringman stated, “The opportunity to work with a team that truly understands the customer experience and is developing innovative tools alongside the industry’s best operations group are what drew me to ibex.” He added that agility, strategic risk-taking, and close attention to customer needs are essential to success in the rapidly changing technology landscape.
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